Job: Computer System Operator - HIT

This posting has expired and is no longer available.

Job Description

Community Hospital of the Monterey Peninsula


Full Time

Night shift

11pm - 7am



Computer Systems Operator

Position Highlights:

  • Excellent Pay and Generous Benefits including a Pension and Scholarship Reimbursement
  • Excellent Team Orientated Culture
  • Free Gym for Employees onsite
  • Employee Commissary
  • "Best Place to work in Monterey County" 8 years in a row!

Position Summary:
The Computer Systems Operator is responsible and accountable for responding to requests for technical assistance in person, via phone, or electronically.

Job Duties:

  • Provides Operations & Maintenance (O&M) monitoring support, reports on issues and escalates to Subject Matter Experts (SMEs) appropriately.
  • Serves as an SME for operational issues and is available for on-call support, as needed.
  • Logs incidents/requests through the Help Desk application and manages/prioritizes workload.
  • Provides first-level technical support using documented procedures and available tools in order to achieve first contact resolution.
  • Utilizes troubleshooting techniques and tools to resolve help desk issues and follows guidelines in issuing service calls / contacts.
  • Advises and educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies and provides input on unique or recurring customer problems.
  • Responds to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, handheld devises, network service outages/disruptions and enterprise server outages/disruptions.
  • Follows up on cases and requests to completion.
    Ability to perform appropriate diagnostics to initiate problem management workflow process. Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • Determines user requirements for PC hardware and software.
  • Delivers consistently high levels of customer service.

Experience/Skill Set:

  • Minimum of one (1) year of providing high volume of customer service required
    Experience with Microsoft Office Products (Word, Excel, etc.) and various Operating Systems required
  • Basic knowledge of troubleshooting servers in a VM environment preferred
  • Familiarity with hospital application systems and experience with installing and setting up Microsoft Windows Operating System preferred
  • Ability to work with analysts, programmers, and hospital users to describe problems accurately and to receive and relay instructions on how to recover from software and system errors required
  • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly required
  • Ability to multi-task, make independent judgments in solving problems and work as a team member required
  • Self-motivated and ability to work on own initiative in a pressure environment required
  • Must be a self-starter and an initiator of action
  • Excellent verbal and written communication skills are required
  • A limited degree of creativity and latitude is expected


  • College degree in Computer Science or in a technical field with heavy emphasis on operating systems and computer hardware preferred

Equal Opportunity Employer


Talent Community

Submit your information to be considered for future roles as they become available.

Join Talent Community Now
For Current Employees

Career Sites by