Systems Analyst II - ERP

Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the Business Applications Manager, the Systems Analyst II is a subject matter expert in their assigned application area and is responsible for supporting all aspects of build, maintenance, break/fix and optimization without the assistance of other managers, leads, or analysts relative to their subject matter area. This position is often consulted for their expertise and collaborates with other application analysts, Clinical Informatics, Instructional Designers, stakeholders, and users.  This position not only maintains and optimizes Montage’s business and enterprise applications, but often recommends areas of optimization and opportunities to continuously improve their value.

Workday and ERP system experience are requirements for this position and includes:

• Required: System Administrator experience in addition to building/maintaining reporting, integrations, and security.  
• Preferred: Workday Studio experience, Business Process experience or familiarity.

The Analyst Level II is responsible for all Level 1 and 2 responsibilities as described below.

Level II Responsibilities include but are not limited to:

• Is a master of assigned application(s) and applied workflows including clinical, technical, and operational.
• Is capable of working on all aspects of the assigned application’s projects, task requests, and support without the assistance from managers, leads, or other analysts.
• Subject Matter Expert in the development, testing, validation, and optimization of the assigned application(s).
• Serves as a knowledge resource for the team, department, and internal end user clients related to both the assigned application(s), clinical workflow, interdependencies, and downstream impact on other applications and operational processes.
• Evaluates and recommends solutions for complicated projects and workflows by working directly with end users and HIT staff across the organization.
• Service oriented and seeks to improve customer service and responsiveness.
• Primary contributor when troubleshooting problems and recommending solutions.
• Master of application design, dependencies, and interrelationships with other connected systems and modules.

Level I Responsibilities include but are not limited to:

• Development, testing, validation, and maintenance of assigned applications.
• Utilize technical background and subject matter expertise to build and support the application.
• Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows.
• Developing and maintaining an understanding of clinical, technical, and operational workflows to properly optimize the assigned application.
• Provide support to end users for software implementations, updates, new version releases, and documentation of project issues along with resolutions.
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments.
• Gathering end user requirements and evaluating complicated workflows by working directly with end users.
• Oversee implementation of upgrades and service updates.
• Participate in on call coverage rotation as assigned.
• Follow team standard operating procedures, polices, and use organization standard templates.
• Maintaining focus on customer service and responsiveness.
• Excellent communication both written and verbal.
• Troubleshoot and resolve technical problems.
• Mastering HIT tools, applications, and processes.
• Maintain fluency in HIT and industry best practices, tools, applications, certifications, and processes.
• Follow departmental and organizational policies and procedures.

On-site preferred. 

Experience

• Workday System Administrator experience covering reporting, integrations, security, business processes, and a basic understanding of Workday architecture.
• Four or more years’ experience supporting ERP systems:
  • Workday Financial and Supply Chain experience.
  • Infor Lawson S3 Financial and Procurement experience.

• Previous work as a systems analyst.
• Enterprise application support and experience troubleshooting software.
• Knowledge of clinical and/or business workflows.
• Experience with application configuration tools to support clinical or business systems.
• Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Detail oriented with a desire and ability to learn quickly.
• Ability to work productively in teams and independently.
• Self-motivated and flexible to accommodate changes in clinical and business strategies.
• Excellent verbal and written communication skills.
• Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Working knowledge of Microsoft Office products (Word, Excel, Viso).
• IT issue tracking software or "ticketing" systems (e.g. Service Now).

Preferred Experience:

• Four or more years’ experience supporting technology systems.
• Experience with project implementations and project management.
• SQL proficiency.
• Strong analytical skills, including a thorough understanding of how to interpret clinical and business needs and translate them into application and operational requirements.
• Working knowledge of networks and PC operating systems.
• Understanding of industry standard message formats (e.g. HL7, X12, and XML). 

Education

Bachelor’s degree in healthcare, informatics, education, business, or information systems required.  Equivalent experience may be substituted.

Licensure/Certifications

• Workday PRO certification(s) preferred but not required.

Relevant application certification is required within 90 days of completion date of course and as required to support new versions.

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$111,571 to $149,198

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Assigned Work Hours:

Full time (exempt)

Position Type:

Pay Range (based on years of applicable experience):

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