Job: Pre-Service Representative - Patient Access

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Job Description

Community Hospital of the Monterey Peninsula

Patient Access

Per Diem

Day shift

8:30 a.m. -5:00 p.m./Monday - Friday


2 years experience required

Under the leadership of the Patient Access Supervisor-Pre Service, the Pre Service Representative is responsible for performing duties related to scheduling and pre registration for upcoming services assuring a smooth process for the patient. The Pre Service Representative is responsible for obtaining orders from physicians for scheduled tests and assuring exams are scheduled accordingly. The Pre Service Representative provides clear and accurate instructions/information to the patients regarding their upcoming procedure. S/he is responsible to verify insurance eligibility and assure required authorizations are in place. S/he is responsible for entering complete and accurate data utilizing computer technology. S/he interviews and gathers information from the patient, doctor's office, insurance company and government agencies. S/he is a benefit specialist and is able to clearly explain financial responsibility to patients/guarantors and make arrangements with patients to pay their estimated amount due. S/he is able to identify the underinsured/uninsured patients and provide them with information regarding available programs or financial assistance. S/he maintains knowledge of the hospitals scheduling, admitting, transfer and discharge functions, and when necessary may be required to cover registration duties including, obtaining necessary signatures on financial agreements, consents and admissions agreements, generating appropriate paperwork and placing hospital identification bands on patients. This position serves patients, physician's offices, and other customers requiring excellent communication and customer service skills.


  1. Two years experience in healthcare or insurance environment with demonstrated ability to interpret and explain insurance benefits, including discounts and calculate estimated patients portions due (required).
  2. Clerical experience (typing, filing, answering phones, office equipment) required.
  3. Ability to maintain a positive professional demeanor in a demanding environment.
  4. Basic computer skills required.
  5. Knowledge and experience with medical terminology is required.


High school diploma, G.E.D., or equivalent work experience in related field.

Equal Opportunity Employer


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