Job: Assistant Director - Patient Access

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Job Description

Community Hospital of the Monterey Peninsula

Patient Access

Full Time (Exempt)

Day shift

Day shift



Under the leadership of the department director, the assistant director collaborates with the director in planning, goal setting, developing department budgets, and coordinating supplies/equipment, staffing, and service to carry out the department's responsibilities in an efficient and effective manner in conjunction with and support of Community Hospital's strategic plan.

The assistant director is responsible and accountable for assigned tasks such as supervising the department's daily operations, including but not limited to, being a resource and role model to staff for problem resolution with issues with patients, service delivery, safety, supplies, equipment, computer software, and customer concerns.

The assistant director ensures staff have the appropriate orientation/training and competence for the care/service provided and that all staff adhere to Exceeding Expectations standards for professional conduct. This is achieved through supportive training, coaching, developing, evaluating staff performance, policy/procedure enforcement, and corrective action, if necessary.

The assistant director plays a major role in supporting quality initiatives through ensuring compliance with regulatory requirements, collection and analysis of quality and performance improvement data, assisting with development of future performance improvement targets and quality initiatives, and development or revision of department policies and procedures, as needed.

The assistant director supports financial viability with attention on expenses, revenue, utilization and productivity in assigned cost centers, and tactical execution of Lean concepts.

The assistant director assumes the duties of the director in his/her absence.


Three to five years of prior experience in supervisory or other responsible position within patient access in an acute care hospital, health system, or comparable health setting. Experience with logical processes and computer system activities such as implementation, testing, maintenance, problem-solving and training. Experience with technical aspects of hospital information system for patient accounting. Working knowledge of hospital function, procedures, reimbursement, patient accounting, patient access, medical terminology, Federal and State regulations and managed care concepts. Demonstrated ability in problem-solving, personnel management, organization, and interpersonal communication. Demonstrated ability to maintain positive professional demeanor in a demanding environment with potential for conflict. Ability to transfer knowledge regarding patient accounting to staff and subordinates. Ability to represent the hospital in meetings or discussions with third party payers, vendors, regulators, auditors, etc.


Associate degree in business or some college level leadership courses strongly preferred.

Equal Opportunity Employer


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